wisma138 Legal Notice

We at wisma138 operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out the conditions under which we operate, the jurisdictions we serve, your responsibilities as a user, and how we handle your data and account information.

Our platform covers football predictions (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We process deposits and withdrawals via Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks (mobile banking, local payment, online payment, e-wallet).

By accessing or using wisma138, you acknowledge that you have read this notice and agree to its terms. If you do not agree, you should not use our platform.

Service availability and jurisdiction

We do not offer our services in jurisdictions where online gaming, sports prediction, or casino gaming is prohibited by law. wisma138 is available only where local law explicitly permits such activities. It is your sole responsibility to verify that your access to and use of wisma138 complies with the laws of your jurisdiction before you register an account.

If you are located in Jakarta, Surabaya, Bandung, Medan, or any other jurisdiction, you must confirm with your local regulatory authorities or legal counsel whether our services are permitted in your area. We do not provide legal advice, and we cannot guarantee that our services are available in your specific location. Accessing wisma138 from a prohibited jurisdiction is your personal choice and responsibility.

Our platform may, from time to time, restrict access from certain IP addresses or jurisdictions based on our assessment of applicable law. If your account access is restricted or blocked, it is because we have determined that providing services to your jurisdiction would violate applicable law. In such cases, we will not process deposits, and any existing balance may be withdrawn (subject to verification).

Account eligibility and registration

To open a wisma138 account, you must be an adult (at least 18 years old or the age of majority in your jurisdiction, whichever is higher) and a resident of a jurisdiction where our services are available. We do not open accounts for minors, individuals under the age of majority, or residents of prohibited jurisdictions.

We conduct Know Your Customer (KYC) verification on all accounts. You must provide accurate personal information, including your full name, date of birth, address, national ID number, and other details as required. We verify this information against official documents — you must upload a clear photo of your ID and a recent selfie. Providing false or fraudulent information is grounds for immediate account suspension and forfeiture of your balance.

Account restrictions and prohibited conduct

You agree not to use wisma138 for illegal purposes, money laundering, fraud, or any activity that violates applicable law. You will not share your account credentials with others, operate multiple accounts under different identities, or use automated tools or bots to access our platform. Violation of these restrictions may result in permanent account suspension and forfeiture of your balance.

We reserve the right to suspend, restrict, or close your account at any time if we suspect fraud, suspicious activity, or violation of these terms. We may also close your account if we determine that you are from a jurisdiction where we no longer offer services, or if you fail to complete updated KYC verification.

Data protection and privacy

We collect personal information from you during account registration, deposits, withdrawals, and gameplay. This information includes your name, email, phone number, address, national ID details, and payment information. We use your data to verify your identity (KYC), process transactions, comply with legal obligations, and provide customer support.

Your data is stored on encrypted servers with restricted access. We do not sell your personal information to third parties. We retain your data for as long as you maintain an account, and for a reasonable period afterward to comply with legal and financial record-keeping requirements. Your data may be shared with payment processors, banks, and legal authorities where required by law.

For full details on how we handle your data, please review our Privacy Policy

Deposits and withdrawals

We accept deposits via multiple Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment settle instantly; e-wallet works with most banks; mobile banking, local payment, online payment, and e-wallet virtual accounts typically process within hours. We do not charge wisma138 deposit fees — your bank or e-wallet provider may charge their own fees. All deposits are credited to your wisma138 account balance once received and verified.

Withdrawal requests

Subject to account verification and security review; we do not charge wisma138 fees.

Processing windows

Typical but not guaranteed; delays may occur during holidays like Idul Fitri or Idul Adha.

Refusal to process

We may refuse a withdrawal if we suspect fraud, non-compliance, or if you are from a prohibited jurisdiction.

Limitation of liability

wisma138 is provided "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or free from security breaches. We are not liable for any loss, damage, or financial harm arising from your use of our platform, including loss of funds due to user error, password compromise, or unauthorised access to your account.

You assume full responsibility for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We are not responsible for losses resulting from theft, phishing, or your own disclosure of your password or account details.

Dispute resolution

If you believe wisma138 has made an error or violated these terms, you may lodge a complaint through our support system. We will investigate and respond within a reasonable timeframe. Our investigation may include review of your account activity, game logs, and transaction records.

Any dispute arising from your use of wisma138 will be resolved through our internal dispute process first. If that process does not resolve the matter to your satisfaction, you may pursue resolution through the legal system of your jurisdiction, subject to applicable law and our terms.

Changes to this notice and account termination

We may update this legal notice at any time. Changes are effective immediately upon posting. Your continued use of wisma138 after any updates constitutes your acceptance of the revised notice. We recommend reviewing this page periodically.

We may terminate your account and close wisma138 at any time for any reason, including if we determine that we can no longer legally offer services in your jurisdiction. If we close your account, we will process a final withdrawal of any remaining balance to your registered payment method (subject to verification).

Contact wisma138

For legal inquiries, questions about this notice, or concerns about jurisdiction and service availability, please contact our support team through the help section in your account. You can also reach our English-language support via the contact details provided on wisma138.app. We aim to respond to legal inquiries within a reasonable timeframe.

Governing law and interpretation

This legal notice is governed by the laws of the jurisdictions in which wisma138 is licensed to operate. The interpretation and enforcement of these terms will be guided by applicable law in those jurisdictions. If any provision of this notice is found to be unenforceable, the remaining provisions will continue in full effect.

This notice, together with our Terms of Use and Privacy Policy, constitutes the entire agreement between you and wisma138 regarding your use of our platform. No other representations or agreements (written or oral) are binding unless explicitly stated in these documents.

Last updated: This legal notice may be updated at any time without notice. Your continued use of wisma138 constitutes acceptance of any changes. For the most current version, visit wisma138.app/legal.